How can we help?

Orders normally arrive within 2 to 5 days of shipping. International orders pass through the customs office in your country before final delivery, which can add a day or two. Once a box leaves our warehouse the carrier controls the timing, so tracking is the fastest way to see where it is.

You get a tracking link by email the moment the box ships, and every order lives in your account under Orders. If the tracking has not moved in 24 hours, call customer service and we will chase the carrier for you.

Yes. Pick your date in the cart before checkout. We cut to order, so choosing a date two days before your event usually gives the flowers the perfect window to open.

No. Shipping is free on every order, with no minimum, anywhere we deliver.

Visa, Mastercard, Amex, Discover, Diners, Amazon Pay, Apple Pay, Google Pay, PayPal and Shop Pay. Shop Pay also lets you split the order into four interest-free installments.

Your billing address must match the address on your card statement.

Fresh flowers cannot be returned, but they are guaranteed. Send a photo within 48 hours of delivery and we replace the affected stems or credit them to your next order, whichever you prefer.

Yes, up to 72 hours before the shipping date. After that the flowers have already been cut for you and the order cannot be changed.

As a rule of thumb, a 60-stem box fills two or three centerpieces and a 120-stem box covers a small wedding. Every product page lists what the box builds, and our designers can size it with you over the phone.

It is exactly what should happen. We ship in bud so the blooms travel safely and open in your vase. Cut two centimetres off each stem at an angle, use cool water and keep them out of direct sun the first night.

Between 7 and 12 days depending on the variety, if you change the water every two days and recut the stems. Each box includes a care card for the varieties inside.

Choose a plan, pick every two weeks or monthly, and check out once. Deliveries repeat automatically and you manage everything from your account.

Any time, from your account, up to 72 hours before the box ships. There is no minimum number of deliveries and no cancellation fee.

Ten weeks is comfortable. That leaves room for a free consultation, a sample box three weeks out, and a delivery two days before the wedding.

Yes, and a good part of what we ship goes to professionals. Studio accounts get standing orders, first access to new varieties and volumes that flex week to week.