Returns and Refund Policy
By placing an order on samisachaflowers.com, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges, or delivery fees), and agree to the terms, restrictions, and conditions of the purchase as of the time you submitted the order. Unless you and Sami Sacha Flowers have agreed to an alternate billing arrangement in writing signed by Sami Sacha Flowers, we will automatically bill the credit card submitted as part of the order process for such price. After placing your order, you will receive a confirmation email and a confirmation email once your order is delivered. All purchases are non-refundable, except as expressly provided in the Delivery Dates and Carrier Delays and Cancellations / Refund Policy sections below.
You are required to create an account in order to purchase from Sami Sacha Flowers. An account is required so we can collect information to allow you to pay for your products and provide you with easy access to print your receipts, view your past purchases, and modify your shipping and billing preferences. Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You will pay for all collection costs, attorneys fees, and court costs incurred in the collection of past due amounts.
Disclaimers of Warranty
We provide the Site and Services as is, with all faults and as available. We and our suppliers and partners make no express warranties or guarantees about the Site, Goods, or Services. The extent permitted by law, we and our Officers, Directors, Agents, Partners, and Vendors disclaim implied warranties that the site and services are merchantable, of satisfactory quality, accurately depicted and described, appropriate for a particular purpose or need, and non-infringing. We do not guarantee that Sami Sacha Flowers will meet your particular purpose or need, is error-free, reliable and available at all times, and without interruption. We do not make any warranties as to privacy and security other than as expressly stated in the Privacy Policy.
Delivery Dates and Carrier Delays
All orders are shipped through independent third-party carriers. While we prepare and dispatch every order so that it arrives on the delivery date selected at checkout, transit times depend on carrier operations, customs clearance, flight schedules, and weather conditions, all of which are outside of our control.
For this reason, the delivery date selected at checkout is an estimated date and not a guaranteed date. Boxes may arrive up to one (1) day after the selected delivery date. A delay of one (1) day or less is considered a normal delivery and is not eligible for a refund, credit, or replacement.
Only orders delivered more than one (1) day after the selected delivery date may be eligible for a refund or credit. To submit a claim, email hello@samisachaflowers.com with the subject DELAYED Order #, including your order number and the carrier tracking number. Claims must be submitted within seventy-two (72) hours of delivery.
Cancellations / Refund Policy
Your flowers are harvested and shipped from South America, Central America and the United States once your order has been received and processed for shipping. Late cancellations may not be possible at the time the request is received. Orders that cannot be cancelled cannot be refunded.
- General Orders* — Minimum 7 days prior to delivery date
- Specialty Items** — Minimum 10 days prior to delivery date
- Wedding Collections — Minimum 14 days prior to delivery date
- DIY Celebrations — Minimum 14 days prior to delivery date
Please send cancellation requests to: hello@samisachaflowers.com with the following information:
Subject: CANCEL Order #
Please include your order number, items to be canceled and reason for cancellation. Once the cancellation request has been processed, a cancellation confirmation will be emailed.
